Chance of becoming a new patient, as a percentage
Re-scored with every incoming message, with the reasons and the next step. CS know who to contact today.
Every prospective patient answered,
every lead recorded
Chats and comments from WhatsApp, Instagram, and your website land in one place. AI helps answer from clinic material, and the CS team follows up until the patient comes for a consultation.
Advantages
See every chat's chance of becoming a patient and a sale
Generic chat apps stop at the inbox. SapaPasien reads every conversation and puts a number on it: the percentage chance the prospect comes in for a consultation, and the percentage chance they take up another service or product from the clinic.
DS
Dewi S.WhatsApp · from an Instagram ad
HotHi, can my husband and I do a fertility check together? Is a doctor available on Saturday?
Chance of becoming a new patient78%
▲ up 12 points since the previous messageChance of starting an IVF programme41%
Interested in: Couple fertility check IVF programme
- Asked about the schedule and cost
- Wants to come with their partner
- Still comparing other clinics
Next stepOffer Saturday 09:00 and the couple fertility check package
Chance of taking up other services & products
The clinic picks its target services: programmes, check-up packages, or products. Services of interest are recorded from the chat, so the next offer hits the mark.
Measured all the way to the sale
Chances, appointments, and patients who show up are tracked per ad and campaign. You see the ad cost per new patient, not just the number of chats.
How it differs from generic chat & CRM apps
| Item | Generic chat & CRM apps | SapaPasien |
|---|---|---|
| Official WhatsApp, Instagram, and website inbox | Yes | Yes, including Instagram & TikTok comments per post |
| AI replies | In some apps | From the clinic's own material; clinical questions go to CS |
| Chance of becoming a patient, per chat (%) | Usually not available | Yes, re-scored with every message |
| Chance of taking up other services & products (%) | Usually not available | Yes, target services chosen by the clinic |
| Clinic funnel: appointment, visit, programme | Generic sales funnel | Built for the clinic patient journey |
| Ad cost per new patient | Usually stops at the number of chats | Measured until the patient arrives |
| Events (seminars) & satisfaction surveys | Usually not available | Yes, attendees become leads straight away |
| WhatsApp cost | Depends on the provider | Official Meta rates, nothing added by us |
| Subscription price | Often charged per user | Per clinic plan |
Compared with the generic chat & CRM app category, not any specific brand. Features vary by app and plan (checked October 2026).
Features
Everything in one app
Conversations + AI
WhatsApp, Instagram DMs and comments, and website chat land in one list. AI answers from the clinic's FAQ, price list, and doctor schedule, then hands over to CS when a question is clinical or the prospective patient is ready to book.
- All chats in one list, assigned by CS and branch
- Instagram comments answered by CS, auto-reply, or AI; commenters receive a DM right away
- Clinical questions go straight to CS
- Suggested replies and summaries for CS
- AI working hours can be set
Leads & campaigns
Every lead's source is recorded: ads, website, coded WhatsApp buttons, poster QR codes, or doctor referrals. Patient consent is recorded, and numbers are verified when the prospective patient sends a WhatsApp message.
- Campaign codes on ads, posters, and WhatsApp buttons
- Website widget: chat, fertility check, cost estimate
- Visits, leads, and new patients per campaign
Patient funnel
Lead → Contacted → Appointment → New patient visit → Program → Pregnant. New patient and IVF likelihood is re-scored with every message, so CS know who to contact today.
- Stages and reasons lost are recorded
- Hot, Warm, Cold labels for prioritizing
- Each couple's history is kept per branch
Ad reports
Enter ad spend per campaign. The dashboard calculates cost per lead and per new patient, AI and CS response times, and conversion by channel.
- Cost per lead, per new patient, per IVF
- First response time for AI and CS
- Comparison by channel, campaign, branch, and CS
Events
Seminars and booths are tracked from invitation to patient visit: online registration, RSVP, QR check-in, then follow-up from Conversations.
- Registration page, invitations, reminder the day before
- Check-in by QR or WhatsApp number
- Attendees become leads right away
Surveys
Satisfaction surveys go out automatically on WhatsApp after a consultation or event. Low scores and complaints land in the patient's conversation so someone follows up.
- 1–5 scale, NPS, multiple choice, and free text
- Sent automatically, with an adjustable delay
- Results by clinic, event, and period
Broadcast & Follow-up
Broadcasts and automatic follow-ups on WhatsApp with delivered and read reports. Follow-ups track the lead's stage: day+1 offer a schedule, day+3 education, day+7 reminder, stopping automatically when the lead replies or shows up.
- Follow-ups by stage: no reply, booked but not attended, consulted but not in a program
- Segmented broadcasts: age, stage, branch, campaign; check-up reminders and doctor schedules
- Opt-in and opt-out recorded; replies land in the same Conversations list
Why SapaPasien
Monitor patient communication, all the way to a sale
For clinics of every kind. Every prospect's chat is monitored, answered on time, and their likelihood of becoming a patient is clear.
All communication monitored
WhatsApp chats, Instagram DMs and comments, and website chats in one place. See who has not been answered and how long they have waited.
AI answers from the clinic's own material
FAQs, prices, and doctor schedules approved by the clinic. Clinical questions go to CS; the AI does not diagnose.
Likelihood of becoming a patient, at a glance
Every prospect is scored from their conversation, so CS know who to contact today.
Ads measured all the way to a sale
Not just chat counts: how many become new patients and the ad cost per patient.
Patient data is protected: we follow Indonesia's Personal Data Protection Law (No. 27/2022), each clinic's data is separate, with access by role and branch. Details in the Privacy Policy.
How it works
From the first chat until the patient comes in
- 1Lead arrives
From ads, the website, WhatsApp, events, or referrals. The source is recorded.
- 2AI answers
In seconds, from the clinic's material. The likelihood is scored right away.
- 3CS take over
When the prospect is ready to book or asks a clinical question.
- 4Patient comes in
Appointment, reminder, attendance, and satisfaction survey are recorded.
- 5Results are visible
New patients and sales by channel and campaign, for the next ad decision.
Website widget
Prospective patients can ask questions right on the clinic's website.
Website chats go straight to Conversations and are recorded as leads, so nothing slips through. One line of code, installed once.
See the setup guide
Plan
Choose by clinic size
The Small Clinic plan includes the core features; every other plan includes all features. AI and WhatsApp usage is paid by the clinic directly to the providers.
Small Clinic
Rp490.000 / month
Small clinic or private practice: WhatsApp & website inbox, AI, campaigns
- 2 users
- 1 branch
- 500 AI calls/month
- WhatsApp and website only
Basic
Rp1.200.000 / month
One clinic: lead capture, inbox with AI
- 5 users
- 1 branch
- 2,000 AI calls/month
- All messaging channels
Professional
Rp4.900.000 / month
Clinics with several branches and a larger CS team
- 25 users
- 5 branches
- 10,000 AI calls/month
- All messaging channels
- Leads & Patients: funnel, reports, data import and download
Group
Contact us
Multi-branch clinic groups, unlimited users and branches
- Unlimited users
- Unlimited branches
- Unlimited AI
- All messaging channels
- Leads & Patients: funnel, reports, data import and download
FAQ
What clinics often ask
Can the AI give a diagnosis?
No. The AI only answers service information from clinic material (prices, schedules, procedures). Personal clinical questions, complaints, and anything not in the material are handed to CS.
How much do AI and WhatsApp cost?
The clinic uses its own AI key and WhatsApp accounts, paid directly to the providers for usage. A monthly spending limit can be set, and usage is shown in the app.
Can Instagram comments be answered automatically?
Yes. Comments on the clinic's Instagram posts arrive in the Comments menu. The clinic chooses replies by CS, keyword auto-reply, or AI. For prices and schedules, full details are sent by DM so the commenter becomes a prospective patient right away; complaints go to CS.
Does it work for multiple branches?
Yes. Leads, campaigns, AI material, and team access can be limited per branch; the dashboard can be viewed per branch or combined.
How are new patients and IVF counted?
CS moves the lead's stage in the funnel (New patient visit, IVF program). Later it can be matched automatically with the clinic's patient data.
Can other clinics see our data?
No. Each company has its own data space, and only users given access can see it. PT Solusi Medika Bangsa staff cannot open it either; only the platform owner can, for technical support, and every access is recorded in the clinic's audit log.
Articles
Guides for clinic teams
1 November 2026
Membalas Komentar Instagram Klinik agar Jadi Calon Pasien
Komentar "harga berapa?" adalah calon pasien yang sedang bertanya. Balas singkat di publik, lanjutkan lewat DM, jaga privasi, dan pantau konten mana yang paling banyak menghasilkan chat.
1 November 2026
Biaya Iklan per Pasien Baru: Cara Menghitung yang Benar untuk Klinik
Biaya per chat atau per lead bisa menipu. Hitung biaya iklan sampai pasien benar-benar datang, per campaign dan per kanal, supaya anggaran pindah ke iklan yang menghasilkan pasien.
1 November 2026
Lead Score Klinik: Cara Menilai Peluang Calon Pasien dari Percakapan
Lead score membantu CS tahu siapa yang perlu dihubungi hari ini. Kenali tanda yang menaikkan dan menurunkan peluang, serta cara memakai peluang layanan lain untuk penawaran berikutnya.
Start with Conversations
Register your clinic, connect WhatsApp, and let your CS team work from one place.